Once upon a time, pigeons were the primary messengers, carrying crucial information across great distances. This mode of communication, though innovative for its time, demanded patience and time—commodities in short supply in today’s fast-paced world. Fast forward to the present, and the business landscape looks entirely different. The advent of technology and, more specifically, business software, has revolutionized the way organizations operate, communicate, and manage relationships. Among these technological innovations, Customer Relationship Management (CRM) systems stand out for their profound impact on work culture, particularly in fostering a healthier work-life balance.