In an era where climate change dominates both public discourse and the strategic agendas of forward-thinking companies, the conversation is pivoting from awareness to action. Businesses are increasingly scrutinized not only for their environmental footprints but also for how they manage relationships with customers, employees, partners, and the planet itself. Enter the realm of Customer Relationship Management (CRM) systems, a cornerstone of business software that has transcended its conventional boundaries to become a pivotal tool in fostering sustainable, green business practices.