In an era defined by rapid technological advancements and increasing competition, the airline industry such as Singapore Airlines Group continues to seek innovative solutions to streamline operations, enhance customer satisfaction, and maximize profitability. At the forefront of this pursuit is the implementation of Enterprise Resource Planning (ERP) systems, a pivotal piece of business software designed to integrate and manage key business functions. The effectiveness of an ERP system, however, significantly hinges on one critical aspect – its user-friendly interface.