Transforming Singapore’s Hospitality Sector with State-of-the-Art HCM Systems

Unlike any other sector, the hospitality and leisure industry in Singapore is characterized by a very different set of challenges that it has to deal with. With the continuous changes in guest service operations, it has become considerably difficult for the hotel industry to offer a uniform quality of experience. Considering that there are different peak hours at which the hotel must have maximum staff, shift rostering needs to be done in a way that is easily and readily manageable. The fact that hospitality is an industry that is heavily dependent on the workforce with specialized skill issues, practically makes the performance appraisal of employees more difficult. Across different sectors, the firms, not limited to Singapore’s hospitality sector, face other issues like competitive staffing practices and the collaboration of digital payment systems integration.

Total Hotel Experience: Identifying Shared and Unique Challenges within the Hospitality Sector

Addressing the challenges involves a strategic plan. To start with, the precise roster management is a critical mark for the industry. The customer demand variability is the reason why hospitality should have the fast responsive shift scheduling system different from other sectors. Second, staff retention is key to high turnover rates in the firm. Eye-catching digital displays and kiosks are what it is about, but the personal interaction is always on the top. In addition to that, the firm’s acute emphasis on local labor law compliance, for example, CPF, further complicates the situation.

These challenges are persistent problems the hospitality sector goes through, while some are like other industries’ challenges. The great hunt for talent is one of the issues the firms in Singapore are facing, often being in a dilemma over better payouts or career development advice.

Could HCM Systems Be the Cure to the Challenges Facing the Sector?

Indeed, the deployment of a cutting-edge HCM system is the central factor for effectively solving these issues. The HRMS platforms are powerful tools that help hotels and leisure venues streamline workforce management by ensuring that required staffing levels are met through seamless rostering. As an illustration, through intelligent roster planning, supervisors can plan shifts according to projected demand, which leads to appropriate staffing at the right time.

Moreover, the complex HR system manages the performance appraisal by the provision of the analytics and the insights needed, the relevant data being the measure of the staff skills. It not only helps in employee retention but also leads to service quality enhancement. Furthermore, the payroll processes, which include long service payments, are not just simplified by HCM systems but also automated through calculations, while CPF regulations are adhered to, thus substantially reducing the probability of mistakes.

Building Successful HCM: the Comprehensive Guide

There is no doubt that the successful implementation of HCM is a delicate matter. The first condition is the adoption of the right choice of HR software by the organization that corresponds to its specific operational requirements. The second step is to ensure integration capability with the architecture of the system already in place. Staff training for the new HRMS software should not be overlooked, as this is the only way to ensure a successful and smooth transition as well as to reap the full capacity of the system.

Main Features of Multiable aiM18 HCM for the Hospitality Sector

Multiable aiM18 is strictly tailored for the hospitality industry and has particular features that meet the needs of the hospitality business:

• Intelligent Roster Planning: Makes staff scheduling responsive to changing demand.

• Powerful Payroll Engines: Thoroughly processes complex payroll calculations inclusive of CPF compliance through efficiency.

• Department/Position/Grade Sensitive Appraisal: Accelerates performance appraisals targeted at specific roles.

• Rule-Based Workflow Engine: HR routines get automated, the accuracy, and productivity increase.

• ISO:27001 Certification: Personal information is stored in the most secure way possible.

Industry Approvals and Trustworthiness

Multiable HCM brims with confidence thanks to its IRAS approval and its inclusion in the Auto-Inclusion Scheme (AIS) for Employment Income. This certification as a premier software in the category of software compliance to controls is a surety to the firms of the stringent compliance and reliability it has to offer.

What is Multiable HCM?

Multiable HCM is a cloud-native HCM (aka HRMS, HRIS or HR system). With over 6,000 customers, Multiable HCM gains positive feedbacks from customer across different sectors, from manufacturers, distributors, retailers, service providers to NGOs. The renowned no-code approach saves customer a big sum of customization costs and countless hours of implementation man-days.

What is LAIDFU (Let AI Do for You)?

LAIDFU is an AI tool for enterprise to build their own AI agents to perform various business AI tasks.

Proprietary EKP (Enterprise Knowledge Partitioning) technology eases CEO’s concern about trade secret leakage which often occurs in most AI agents / chatbots in the market.

EKP removes the hurdle of business AI adoption by most companies in using sensitive corporate data.

Powered by no-code approach, deployment of LAIDFU incurs far less developers (and development costs) in comparison with other AI tools.

LAIDFU empowers business, with or without an HCM system in place.