Elimination of manual processes
Manual processes and paper forms are a recipe for inefficiency. They hamper the pace of business and have the potential to negatively impact rock bottom line.
Mobile field service software offers variety of advantages . for instance , digitizing of forms and work orders, tracking time and materials, and streamlined communications.
-Digital forms and reports – Save time, reduce costs, eliminate errors, and ensure regulatory compliance.
-Track time and materials consumed – Ensure technicians’ time and materials are accounted for in the least times.
-Streamline communications – Easily communicate with individual technicians within the field or broadcast updates to all or any technicians. Share real-time updates of job status with customers.
Getting the proper person to the proper place with the proper tools is imperative for a service and installation business to achieve success . A digital advisory board provides resource planners with access to all or any of the knowledge they have in one place.
-Digital scheduling – Eliminate paper, whiteboards, and trips to the office by making schedules easily accessible digitally.
-Complete overview – Provide resource planners with an entire overview of scheduled jobs and resources to make sure optimization.
-Communicate with technicians and customers – Easily communicate important information with customers and technicians through the software.
View status – Resource planners can quickly view job status which reduces double booking and enables them to stay customers up so far .
Time is money! A comprehensive field service solution ensures resource planners receive real-time updates from the sector . this enables for real-time visualization of key parameters for resource allocation, like job completion status, estimated time period , sickness, holidays, technician skills, geo-position, and more.
Not only can resource planners easily plan and assign jobs to field technicians, they will track time, materials and other resources. Additionally, they will communicate with both the customer and repair technicians using SMS, email or phone.
-Single source of data – advisory board provides access to all or any of the knowledge a resource planner needs in one place.
-Easily message technicians – Message technicians directly from advisory board to share important updates.
-Track technicians locations – Built-in mapping capabilities enable resource planners to plan a technicians next job supported proximity.
-Manage work orders – Easily create and search work orders directly from advisory board .
Increased first time fix rates
Ensure technicians are properly prepared for every job and ready to work online and offline. Enable them to look at all of the knowledge they have from their mobile device, including time card, messaging from office, forms, and schedule.
-Calendar – View all jobs assigned by day, week, and month.
-Jobs – View scheduled time, address, messages from resource planner, attachments. accept/decline job, start job, and send messages.
-Time and materials – Create timeline, add additional crew members, record information on one or multiple devices, locate and consider all inventory.
-Forms – Capture all required information, upload external forms, and capture technician and customer signatures.
Every day you await information to return in from the sector about service work performed is lost profit. If sending invoices out takes weeks after employment is completed it’s time to seek out a far better way.
Customers expect to use modern, on-demand technology that permits them to self-serve. A service portal provides an answer .
-Self service portal – Eliminate the await invoices to be mailed with online access.
-Pay invoices online – Customers can easily pay invoices online, saving the corporate time and money.
-Ensure accurate invoicing – Manager approvals eliminate errors, resulting in prompt payment and improved income .